We put property managers to the test in our all-new original series, Manage This!
The only platform that personalizes renting for every resident
Second Nature's Resident Experience Platform combines Resident Onboarding with our Resident Benefits Package to help property managers orchestrate personalized experiences residents understand, pay for, and stay for.
1:56
A new way to exceed expectations
Second Nature is the only Resident Experience Platform built to help property managers move from transactional operations to transformative resident experiences—without compromise. We make it simple with Resident Onboarding and Resident Benefits Packages.
Resident Onboarding
Improve lease transparency, empower choice, and clarify resident responsibility
Resident Onboarding replaces static PDFs and manual emails with a personalized, step-by-step guide through lease responsibilities, customizable Resident Benefits Packages, and move-in tasks.
Resident Benefits Package
Benefits that benefit everyone
An RBP is a customizable suite of benefits that help residents build financial health and enjoy frictionless living—while helping you retain residents, save valuable employee time, and protect your investors’ biggest assets.
How it works
Orchestrate and automate personalized experiences with Maestro™
Maestro™ is the first and only experience orchestrator, letting property managers personalize onboarding and resident benefits by property type, location, or resident profile. We help you set up leases, ledgers, and Resident Benefits Packages so that customization is finally scalable.
Personalize at scale
Tailor experiences for every resident and property—without extra effort.
Take control effortlessly
Adapt workflows across your entire portfolio or assign to specific properties.
Orchestrate automation
Automate reminders and communications with ease.
Welcome to the Triple Win
Say goodbye to one-size-fits-all solutions, and hello to experiences where everyone wins
RESIDENTS WIN
Build your financial future
Residents average a 64 point credit score boost after 12 months.
Save money on utilities
See a 10% reduction in energy bills when filters are changed on time.
Protect your identity
Over 100,000 cybercrime incidents prevented for RBP users each year.
INVESTORS WIN
Reduce expensive maintenance requests
See a 38% reduction in HVAC-related work orders when filters are changed on time.
Attract more highly qualified applicants
67% of renters are more likely to choose a rental home with credit reporting than one without.
Achieve complete insurance enrollment
Our Renters Insurance Program means 100% coverage, so your asset is always protected.
PMs WIN
Reduce delinquencies
85% of renters say they would be more likely to make on-time payments if they knew they would be reported to credit bureaus.
Delight residents day one
60% of residents say digital move-in services are important when evaluating new rentals.
Drive reviews and referrals
Residents who are satisfied with their move-in process are 86% more likely to recommend their PM.
Trusted by 2,500+ property management companies to deliver over 2 million resident experiences
"Resident Onboarding has completely streamlined our leasing process. Having leases, benefits, and move-in guides in one place has been such a smooth experience for our residents and our team."
Jennelle Glassburn
CRM Properties
“What I've really enjoyed about Resident Onboarding is the fact that all fees are available in one place along with the lease agreement. It makes it easy to review all amounts due as well as the lease agreement very quickly because of how well it's streamlined!”
Amanda Carson
Birdy Properties
"The Second Nature team has been amazing throughout our switch to Resident Onboarding. Their team is always friendly, quick to respond, and willing to jump on a call at a moment’s notice. Their willingness to help at any time has been a huge help throughout the process, and I am very grateful for their support."
Megan Belanger
CRM Properties
"Resident Onboarding has completely streamlined our leasing process. Having leases, benefits, and move-in guides in one place has been such a smooth experience for our residents and our team."
Jennelle Glassburn
CRM Properties
“What I've really enjoyed about Resident Onboarding is the fact that all fees are available in one place along with the lease agreement. It makes it easy to review all amounts due as well as the lease agreement very quickly because of how well it's streamlined!”
Amanda Carson
Birdy Properties
"The Second Nature team has been amazing throughout our switch to Resident Onboarding. Their team is always friendly, quick to respond, and willing to jump on a call at a moment’s notice. Their willingness to help at any time has been a huge help throughout the process, and I am very grateful for their support."
Megan Belanger
CRM Properties
Level up your property management game
Renters Insurance Program is provided by Second Nature Insurance Services, LLC (NPN 20224621). Any policies placed under this program are placed by the preferred insurance partner-broker of Second Nature’s Insurance Services, LLC.